Q&A Kennerleigh Village Stores

The Heart of our Company Blog

Sonnie at Kennerleigh Community Shop spared some time to answer our Q&A questions, a busy little Village store based in Kennerleigh near Crediton.

Kennerleigh Community Shop has been a Customer of ours since 2017, we acquired them as a Customer when we bought Crediton Chilled Foods who were selling up as their business had come to a natural end and the Owners were wanting to move onto pastures new.

We really hope that all of the local small community and village shops continue to thrive and Customers remain supporting them as life starts to return to a small bit of normality, the local shops really need our continued support.

Q: How long has Kennerleigh Community Shop been running?

A: There has been a shop here for many years but the community took it over in 2014. 

Q: What do you like the most and least about working in the food industry?

A: I don’t really feel like we work in the ‘food’ industry, we work with a wider range of products than just food and are focussed on providing a service to our community. I think that all the staff and volunteers would say that the most rewarding part of the work is serving the community and especially doing the little ‘extra bits’ that only a community shop could do – like deliveries to customers who are unwell and of course during the COVID pandemic we have also made regular deliveries to customers who are isolating. Putting effort into making the shop look appealing with regularly changing window displays and stocking new products is also rewarding. The only downside is perhaps getting the shop open on a wet, cold wintery morning, but that doesn’t happen for too long before the spring comes! 

Q: If you were putting together a Cheese board what would be your top 3 Cheeses?

A: Because I am Dutch I would first of all choose Gouda but from the Cornish Gouda Cheese Company. I would also choose other local cheeses, Devon blue and Cheddar.

Q: Have you seen an increase in people shopping locally since the Pandemic?

A: Customer numbers have definitely increased during the pandemic and although they have recently fallen slightly, we’ve managed to keep the majority with us.

Q: How long have you been a Customer of Isca?

A: Around 4 years, I have been managing since 2019.

Q: What are some of your best-selling products?

A: Have these changed during the past year? The customers like the selection of cheeses, Chinn’s sausages, chipolatas and bacon. During the last year smoked mackerel and smoked salmon also sold well.

Q: Do you regularly look for new stock? Are there any products we don’t currently sell that you you’d like to see available? 

A: I try to order different items to introduce to our customers and to keep an open mind for new ideas. One thing the customers are missing is the olives from Olive Stall. 
The new Westcountry Olives packaging is now in circulation which we are much happier with, hopefully you would be willing to give the olives a try with your Customers. We are always working on getting the flavours right, so welcome any feedback.

Q: Where is your favourite place to eat locally?

A: I do like to eat in pubs, the food they can serve is usually amazingly good. I really like the English culture, especially in this region, of going to the pub together with friends. I think no where else in the world the pub is so nice as it is in England.

Q: What is your favourite meal to cook?

A: I like to cook “chicken in the hat”. Now you will ask me what that is….its a very secret recipe giving by my mother…its contains chicken, cherries and filo pastry….more I won’t reveal.

Q: As a very valued Customer is there anything, we can do better to improve the service you are receiving from us?

Isca has a very good range of produce and our shop is benefiting from this. The employees are extremely friendly and helpful. I have built a lovely working relationship with Bethany, Lochie and Jamie the delivery man. I just ask you to continue with this high quality of service which I am very grateful for.

As always please get in touch if you would like to take part in our Heart of our Company blog series, we are after some more willing Customers to take part so we can continue this blog we are really enjoying to run.

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Q&A – Ide Community Shop

Thank you for taking the time to read our first blog in our series
‘The Heart of our Company’
Every month we will be doing a Q&A with one of our Customers or Suppliers from all across the South West, if you are reading this and would like to get involved just drop us an email to info@iscafoods.co.uk or message us on facebook. We are very much open to other ideas for this Blog series too.

Thank you to Ide Community Shop who are the first of our Loyal Customers to take part in our Question & Answer blog.


Q: Can you tell us abit about Ide Community Shop and how long it has been running? 

A: Ide Community Shop was started by local people in 2009 when the previous shop closed due to the ill health of the owners.  It moved to its purpose-built premises in 2013 and is still staffed and run by volunteers.

Q: What do you like the most and least about working in the food industry?

A: As we are a community shop the best bit is being of service to the villagers and getting to know them personally and going over and above the normal service of service a standard shop can offer and helping them out in various ways and looking out for the older members and checking they are ok if they have not been in etc

Q: If you were putting together a Cheese board what would be your top 3 Cheeses?

A: Somerset Brie, Barnstormer Cheddar and Cornish Yarg

Q: Have you seen an increase in people shopping locally since the Pandemic?

A: Definitely – people are coming in a lot more as we are smaller and limiting number in the shop at one time, so they feel safer and because they just do not want to go into town with more people around.  Also, as more people are home working and home schooling they are coming in as not travelling to work or school etc

Q: How long have you been a Customer of Isca?

A: 10 Years plus

Q: What are some of your best-selling products? Have these changed during the past year?

Bacon, cheese, crisps, eggs, milk & wine

A: Sales have gone up across the board on most lines – a lot more alcohol has sold during lockdown as people have to drink at home.  Chocolate and crisps sales have also increased as people treat themselves more as a result of having to stay in.  Also, more lunchtime type foods are selling as again people eat at home and feed their children more at home rather than them having school dinners.

Q: Is there anything we don’t sell currently that you’d like to see available?

We get everything we need of you and think you carry a great range – we especially like all the local products as we try and buy as much local and support local producers and suppliers much as we can.  This has always been our policy since the start

Q: When Covid has decided to leave us alone and we can finally start to do fun things again, what is the first thing you are going to do/ or have booked already?

Definitely to have time with friends and family – I have so missed seeing people especially the older relatives during this time

Q: Where is your favourite place to eat locally?

A: Hard to say as we have so many great local places around us – the two pubs in the village by the shop, The Huntsman Inn, and The Poachers Inn both are great places to eat with brilliant atmospheres and have fantastic landlords and again are a huge part of village life.  Further afield the London Inn at Morchard Bishop is great with an exceptional landlord in Vera and they offer fantastic home cooked food in huge portions.

Q: As a very valued Customer is there anything we can do better to improve the service you are receiving from us?

A: Isca offer great service and great customer care skills on every level – no improvement necessary
(just to confirm there was no free cheese given from Isca as a bribe for this answer!)  

 

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