Q&A Nibbles at your service

The Heart of our Company Blog

This month we are focusing on one of our newest Customers, Nibbles at your service.

Tiffany got in contact when we launched Westcountry Olives last year as she was looking for some local olives to add to her mouth-watering graze boxes. She then started using some of our cheeses and other products as part of her boxes. 

Full of local produce and made with an abundance of love and care, if you haven’t had a grazing box before then definitely get in contact with Tiffany, for her as a new business launching in the midst of the Pandemic last year all support is much appreciated so give ‘Nibbles at your service’ a follow/like on social media. 

You can also purchase their grazing platters via their website https://www.nibblesatyourservice.co.uk/

Q: Can you tell us about ‘Nibbles at your Service’?

A: Nibbles at your Service is an independent catering business, based in East Devon – we specialise in freshly-made-to-order
and handcrafted platters, presented beautifully in ready-to-serve boxes. We source the best of the South West’s products – so
you don’t have to – using the finest ingredients, locally sourced delicacies and a final, handcrafted and unique touch.

Q: What inspired you to start doing graze boxes?

A: I have always been very passionate about great food and the power it has to bring people together. I could see that the
‘grazing’ world was missing this same passion that food can bring us – excitement, colour, variety and togetherness. That is
why at Nibbles, we have 18 different varieties to choose from and even these can be tailored to meet your personal
preference and dietary requirements.

Q: What are the must haves in your graze boxes?

Firstly, everything should be of the highest and freshest quality – above anything else. Secondly, only the tastiest and best
quality ingredients are used in every platter which we create and we have taken time and care to ensure each platter we
serve is consistent in both quality and quantity and not only meets but exceeds our customer’s expectations. Fresh and
plentiful food is the most important ‘must have’ for us.

Q: As a relatively new customer, how did you hear about Isca Foods?

A: In our endeavour to keep as much of our produce as local as possible, that led me to sourcing delicious olives from
Westcountry Olives and consequently, this wonderful discovery led me to another family run business – Isca Foods.

Q: How long does a typical graze box take to put together?

A: None of our boxes are typical as we make each box as if we’ll be enjoying it ourselves which means we never overbook
ourselves or rush the preparation. Depending on the size and variety, it can take anywhere between 15 minutes and an hour
to create a platter-box but this doesn’t necessarily include any prep we do beforehand!

Q: Do you regularly look for new products to put into the boxes?

A: Yes! We are constantly coming up with new ideas and finding new, exciting products to incorporate into our boxes.
Luckily, we have the freedom and creativity to do this which is why we always say our ingredients may vary because if we
can find something even more delicious to include, then we’ll do it!

Q: What did you do prior to running Nibbles at Your Service?

A: Luckily, prior to starting Nibbles, I had over 15 years of working in Hospitality in one form or another – most recently,
working as First Class Cabin Crew for a major international airline. This means I am utilising a wealth of experience and
knowledge to make our platters the best they can be!

Q: What are you most looking forward to doing once lockdown restrictions have eased completely and life is a little more
normal?

I definitely miss traveling as that was such a huge part of my life before the pandemic took over but more than that, I simply
miss laughing and chatting whilst enjoying a delicious meal with my family

Q: As a very valued customer, is there anything we can do better to improve the service you are receiving from us?

The most important aspect of any relationship, in any situation is good communication and I feel confident that I can speak
with somebody at Isca who will be friendly and helpful whenever there may be an issue and know it will be efficiently and
courteously rectified.

If you would be interested in taking part in our Customer/Supplier Q&A blog, just drop us an email info@iscafoods.co.uk, or express your interest when you place your order with us on 01392 661001.

Afternoon tea graze box
Vegetarian graze box
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Q&A Eggbuckland Stores

The Heart of our Company Blog

This month we are focusing on Eggbuckland Community Stores near Plymouth. 

Thank you to Emma for taking part in this months Customer Q&A, Emma took over the store around 18 months ago as a failing business and she has completely  transformed it, a shop that is growing all the time.
They have a really good Facebook following and presence and are very fond of by their Customers. 

They stock a massive range of products so if you are local to the Eggbuckland area or passing by be sure to pop in meet the friendly Team and have a look at what produce they have to offer.

They run a weekly meat raffle which is 50p a ticket, and all the money goes back in the pot. The Store love running this raffle and being able to give this as a prize to a Customer every week – such a great idea!

  1. How long has Eggbuckland Stores been running?

I took it over as a failed buisness 18 months ago, it was established 1967 I think!

  1. What do you like the most and least about working in the food industry?

    I just love good food & get a buzz out of being able to sell it on

  2. If you were putting together a Cheese board what would be your top 3 Cheeses?

Taw valley tasty cheddar
St endellion Brie
Bousin

  1. Have you seen an increase in people shopping locally since the Pandemic?

A slight increase, I think the noticeable difference has been an increase in basket spend.

  1. How long have you been a Customer of Isca?

I took you on from the old buisness 18 months ago

  1. What are some of your best-selling products?

    Have these changed during the past year? Farm meat, free-range eggs, cheeses

  2. Do you regularly look for new stock? Is there any products we don’t currently sell that you you’d like to see available?

    I cant find paneer cheese, that would be useful. Also bousin cheese. Am always looking, love quirky new things, anything that co ops don’t sell!
    We can definitely get hold of those cheeses as above, we don’t keep them in stock but can order them in.

If you’d like to get involved as a Customer or Supplier, drop us an email info@iscafoods.co.uk or message us on facebook to show your interest. 

When life is abit more back to normal we will be doing some face to face chats too. 

Showing Emma who runs the store
"It's like a village shop in the middle of a City"
Showing socially distanced celebration with Customers who live opposite the store
Taken last summer - Socially Distanced 70th Celebrations with Customers who live opposite the store
Showing Orchardlea labelled meats
Selection of Orchardlea pre-packed meats
Fridge full of Orchardlea pre-packed cheese
Winner of weekly meat raffle
A winner of the weekly meat raffle
Showing other products available
Shelves stocked full of a variety of products
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Q&A – Ide Community Shop

Thank you for taking the time to read our first blog in our series
‘The Heart of our Company’
Every month we will be doing a Q&A with one of our Customers or Suppliers from all across the South West, if you are reading this and would like to get involved just drop us an email to info@iscafoods.co.uk or message us on facebook. We are very much open to other ideas for this Blog series too.

Thank you to Ide Community Shop who are the first of our Loyal Customers to take part in our Question & Answer blog.


Q: Can you tell us abit about Ide Community Shop and how long it has been running? 

A: Ide Community Shop was started by local people in 2009 when the previous shop closed due to the ill health of the owners.  It moved to its purpose-built premises in 2013 and is still staffed and run by volunteers.

Q: What do you like the most and least about working in the food industry?

A: As we are a community shop the best bit is being of service to the villagers and getting to know them personally and going over and above the normal service of service a standard shop can offer and helping them out in various ways and looking out for the older members and checking they are ok if they have not been in etc

Q: If you were putting together a Cheese board what would be your top 3 Cheeses?

A: Somerset Brie, Barnstormer Cheddar and Cornish Yarg

Q: Have you seen an increase in people shopping locally since the Pandemic?

A: Definitely – people are coming in a lot more as we are smaller and limiting number in the shop at one time, so they feel safer and because they just do not want to go into town with more people around.  Also, as more people are home working and home schooling they are coming in as not travelling to work or school etc

Q: How long have you been a Customer of Isca?

A: 10 Years plus

Q: What are some of your best-selling products? Have these changed during the past year?

Bacon, cheese, crisps, eggs, milk & wine

A: Sales have gone up across the board on most lines – a lot more alcohol has sold during lockdown as people have to drink at home.  Chocolate and crisps sales have also increased as people treat themselves more as a result of having to stay in.  Also, more lunchtime type foods are selling as again people eat at home and feed their children more at home rather than them having school dinners.

Q: Is there anything we don’t sell currently that you’d like to see available?

We get everything we need of you and think you carry a great range – we especially like all the local products as we try and buy as much local and support local producers and suppliers much as we can.  This has always been our policy since the start

Q: When Covid has decided to leave us alone and we can finally start to do fun things again, what is the first thing you are going to do/ or have booked already?

Definitely to have time with friends and family – I have so missed seeing people especially the older relatives during this time

Q: Where is your favourite place to eat locally?

A: Hard to say as we have so many great local places around us – the two pubs in the village by the shop, The Huntsman Inn, and The Poachers Inn both are great places to eat with brilliant atmospheres and have fantastic landlords and again are a huge part of village life.  Further afield the London Inn at Morchard Bishop is great with an exceptional landlord in Vera and they offer fantastic home cooked food in huge portions.

Q: As a very valued Customer is there anything we can do better to improve the service you are receiving from us?

A: Isca offer great service and great customer care skills on every level – no improvement necessary
(just to confirm there was no free cheese given from Isca as a bribe for this answer!)  

 

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