The ‘New Normal’

vanThe last few months have been, to use the word of the moment, unprecedented. We are proud to have been able to continue to supply our customers throughout the pandemic and our staff have been working incredibly hard to make this possible. Below we look at the ‘new normal’ for Isca Foods.

Back in March we began seeing the effects of panic buying as customers who wouldn’t normally use their local community or farm shop began relying heavily on them when supermarkets had low stock levels. Shopping locally and supporting local businesses and producers is our central ethos and, while we regret that the support needed came in this way, we are glad that more people than ever are discovering their own local shop. We hope that once this is over, these new found customers will continue to support their local businesses rather than reverting back to the supermarket.cheriton fitz

With many people self isolating and unable to visit supermarkets we began home deliveries. This started with our MD Liam and his wife Hannah leafleting in their local area after discovering the demand their neighbours were experiencing and spring-boarded from there. We added this to the routes our vans would be doing day to day and developed a separate price list for private deliveries. Our team boxed up these orders as normal and our drivers delivered them to the doorstep of customers. This demand has eased somewhat in recent weeks as supermarkets have put in safety measures and orchardlea (2)social distancing rules however at a time when local people were struggling we like to think that we helped to make a difference.

Our sister company Orchardlea Occasion Foods (run by the aforementioned Hannah) recently launched their range of delicious hampers. Prior to the outbreak the business focused on providing food for all occasions and events from weddings and christenings to birthday parties and business lunches. However from mid March many of these events were cancelled or postponed and as a result Hannah decided to diversify the business and added bespoke hampers to their portfolio. These can be pub lunch hamperdelivered to yourself as a well deserved treat or as a gift for a much missed loved one during lock down. The new ‘Pub Lunch’ hamper has just been added to the range which can include: Bays Brewery beer, Sandford Orchard cider or Sandford Orchard fresh pressed apple juice, a selection of West Country cheeses, Cradoc’s savoury biscuits, Waterhouse Fayre chutney, Chunk of Devon pasty, Burts crisps, Cornish Olive Stall olives, pork scratchings, pork pie and a selection of sliced meats as well as anything else that takes your fancy from pub lunch hamper 2our own range of products. Hampers are bespoke and put together to order so can be truly personalised to yours or the intended recipients favourites. Visit their Facebook page or website for more info.

This is a strange time for all of us and like many businesses we are adapting to ever changing customer needs and requirements. There is always more that can be done to make things easier for everyone, but we like to think that we have made a good start.

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